¿Es seguro Agoda? ¿Qué tan confiable es? - worlddiscus.com (2023)

Agodaes una agencia de viajes onlinepara hoteles, alquileres vacacionales, vuelos y traslados al aeropuerto. Aunque la empresa promete un servicio de reservas fácil, fluido y asequible, las reseñas de los clientes en varios sitios de reseñas han demostrado lo contrario. Hay muchas críticas negativas sobre Agoda, la mayoría de las cuales mencionan un servicio al cliente deficiente, no obtener lo que reservaron, falta de transparencia por parte de la empresa, comunicación deficiente y precios deshonestos, entre otros.

Agoda se ha ganado un nombre, desde su creación en 2005, como una agencia de viajes online barata y de rápido crecimiento. Operando en más de 200 países en todo el mundo, con dos millones de propiedades registradas en su sitio, Agoda se ha convertido rápidamente en líder en el mundo de los viajes económicos. Pero, ¿es legítimo o simplemente una estafa?

Con una multitud de críticas mixtas, Agoda se ha enfrentado a muchas críticas y controversias, siendo las principales quejas el mal servicio al cliente, los precios deshonestos, las reservas no confirmadas, la falta de transparencia y las reservas incorrectas. Al reservar con este sitio, primero debe considerar si el hotel existe. ¿Es esto lo que quiere de su compañía de viajes, incluso si le ahorra unos cuantos dólares?

¿Es seguro Agoda? ¿Qué tan confiable es? - worlddiscus.com (1)

¿Qué es Agoda?

Agoda es un servicio de reserva de viajes en línea diseñado pensando en viajes económicos. Adquirida por Booking Holdings Inc en 2007, anteriormente The Priceline Group, Agoda ha crecido exponencialmente, convirtiéndose en un nombre muy conocido en la industria de viajes. Expandiéndose aún más, Agoda ha adquirido muchas otras compañías de viajes en todo el mundo, como en Tailandia e Israel.

Agoda no solo ofrece hoteles, sino que también permite a los clientes buscar alquileres de vacaciones, vuelos, traslados al aeropuerto, estadías privadas y más. También existe la opción de estancias mensuales y la búsqueda de actividades en ciudades de todo el mundo. Agoda proporciona guías de viaje detalladas para muchos lugares diferentes, lo que permite a los clientes aprovechar al máximo sus destinos.

Agoda también tiene una aplicación móvil para que los clientes busquen a través de sus servicios sobre la marcha.y los clientes obtienen precios aún más bajos en la aplicación que en el sitio web. La aplicación presenta funciones para ahorrar dinero como AgodaCash, AgodaVIP y códigos promocionales para mejorar la experiencia del cliente y mostrar sus mejores ofertas.

¿Agoda es seguro o una estafa?

Reseñas

En general, Agoda recibe críticas muy variadas; algunos son muy positivos y otros llaman a Agoda una estafa. En Trustpilot, la compañía recibió una calificación abismal de 1.9 de 5 estrellas de 34,702 reseñas, y muchos se quejaron de los precios deshonestos de la compañía, las reservas incorrectas, el pésimo servicio al cliente y la negativa a respetar sus códigos de promoción, entre otros.

La empresa obtuvo una reseña aún peor de 1,2 de 5 estrellas de 5184, y uno de los clientes afirmó que "Agoda tiene el peor servicio de atención al cliente del mundo". Esto definitivamente no habla bien de la empresa.

COVID-19

Particularmente en lo que respecta a COVID-19, ha habido una gran cantidad de problemas. Cuando los países impidieron viajar debido a la pandemia, Agoda se negó a reembolsar a los clientes, alegando que el motivo de la cancelación no era lo suficientemente bueno.

El 29 de enero de 2020, Agoda publicó un comunicado en Facebook, afirmando que estaban allí para "ayudar a nuestros clientes con los cambios en sus planes de viaje". Sin embargo, sus acciones fueron muy diferentes de sus afirmaciones. No reembolsaron las tarifas de reserva de sus clientes cuando no pudieron viajar debido a las restricciones de COVID-19, ya que la compañía afirmó que las reservas no eran reembolsables.

¿Agoda es fiable y digno de confianza?

Reputación

Agoda recibe una calificación de 1,9 estrellas en Trustpilot, que culmina con 34,661 reseñas. A pesar de tener críticas mixtas en gran medida, una gran cantidad muestra una visión particularmente negativa de Agoda. Muchas quejas acusan a Agoda de robar dinero a sus clientes, tomar más de la cantidad acordada y hacer reservas incorrectas de lo que pagaron los clientes, entre otros.

La parte molesta es que Agoda tiene un pésimo servicio al cliente, lo que dificulta que los clientes resuelvan sus problemas; algunos clientes mencionaron tener que tomar medidas legales antes de resolver sus problemas.

Además, las quejas sobre la validez de la reserva son muchas. Para algunos clientes, su reserva nunca se realizó con el hotel o, en algunos casos, su hotel nunca existió en primer lugar. De hecho, en 2017, Agoda se enfrentó a un gran escándalo al negarse a reembolsar a un cliente a pesar de que su hotel no existía. Luego de una queja fraudulenta al gobierno tailandés, finalmente se les obligó a pagarle al cliente un reembolso completo. El gobierno tailandés también pidió a Agoda que elimine todos los hoteles ilegales y no registrados en Tailandia; sin embargo, esto no se hizo hasta un año después, en 2018.

Además, en 2020, una demanda colectiva propuesta contra Agoda afirmó que la empresa "fabricaba descuentos falsos y utilizaba un falso sentido de urgencia como política uniforme y táctica de ventas, en violación de varias leyes de protección al consumidor de California".

Servicio al Cliente

Para los clientes que enfrentan problemas, la ayuda es difícil de contactar. El servicio de atención al cliente de Agoda es muy deficiente y difícil de localizar, ya que no proporciona correo electrónico ni un número de teléfono internacional. Aquellos que pudieron ponerse en contacto con un ser humano se han quejado de que fueron poco serviciales y hostiles.

Pros y contras

Ventajas:

  • Viajes económicos y económicos.
  • Una amplia variedad de destinos en más de 200 países.

Contras:

  • Mal servicio al cliente, difícil de contactar.
  • Problemas relacionados con los viajes de COVID-19 y su enfoque al respecto.
  • Denegación de devoluciones.
  • Reservas falsas y estafas monetarias.

¿Cómo gana dinero Agoda?

Como agencia de viajes en línea,Agodado no gana dinero vendiendo sus productos. En cambio, actúan como intermediarios, vendiendo productos y servicios de otros por un porcentaje. Siguiendo un modelo de negocio de marketing de afiliación, Agoda vende los servicios de sus hosts, ganando una comisión por cada venta que realizan. Esta comisión es de alrededor del 15% al ​​20% de la ganancia, el 80% al 85% restante va directamente al host. De esta forma, el anfitrión no tiene acceso a los datos de la tarjeta de crédito del cliente; esta información está en manos únicamente de Agoda.

Las mejores alternativas a Agoda

  • Airbnb: puede reservar lugares para quedarse y ofrecer experiencias en línea con un buen servicio al cliente.
  • Booking.com- Atención al cliente 24 horas.
  • Expedia: sin tarifas ocultas, así como afiliación con muchas marcas.
  • Travelocity: buenas vacaciones, pero un desafío para cambiar aspectos.

preguntas frecuentes

¿Qué son las guías de destino de Agoda?

Agoda ha publicado una multitud de guías de destino para destinos populares en todo el mundo. En su sitio web, enumeran estos destinos de la lista de deseos y los lugares de moda, y publican varios artículos relacionados con estos destinos. Las guías de destino incluyen aeropuertos, atracciones, mejores hoteles, viajes de un día, comida, itinerarios y mucho más.

¿Qué es el uso diurno?

En agosto de 2020, Agoda presentó la función de uso diurno, diseñada para brindar "mayor flexibilidad y valor para las personas que no requieren una estadía de una noche completa". Esto permite a los viajeros reservar habitaciones por solo unas pocas horas mientras disfrutan de todas las ventajas de pasar la noche en un hotel. Esto ayuda a aumentar los ingresos ya que hay un aumento en la ocupación durante el día. Actualmente, esto está disponible en Corea, y los clientes eligen permanecer entre dos y diez horas en una habitación.

¿Qué es el programa VIP?

Agodaofrece un programa VIPpara clientes que hayan acumulado un determinado número de reservas en 24 meses. Como están menos inclinados a cancelar sus reservas, reciben descuentos exclusivos. Las reglas para el programa VIP de Agoda son las siguientes:

  1. Después de crear uncuenta agoda, obtienes automáticamente el estado de miembro sin beneficios VIP.
  2. La membresía Silver se obtiene después de dos reservas en un plazo de 24 meses, y los clientes Silver VIP reciben un 12 % de descuento.
  3. La membresía Gold se logra después de cinco reservas dentro de los 24 meses, y los clientes reciben un 18% de descuento.
  4. La membresía Platinum viene después de diez reservas con un descuento de hasta el 25%.

Puede realizar un seguimiento de su estado VIP en su cuenta, a través de la página web o la aplicación móvil, en la sección AgodaVIP. Esto mostrará su estado actual y cuántas reservas necesita para pasar a la siguiente etapa.

FAQs

Is there scammer in Agoda? ›

Agoda is definitely legit as it is owned by Booking Holdings, the world's leading provider of online travel services. However, booking through Agoda carries a higher risk of issues than booking directly due to the fact that it is a middleman between the traveler and the host.

Is Agoda booking guaranteed? ›

Reservations secured via Agoda are backed up by our Reservation Guarantee.

Why does Agoda ask for card details? ›

Hotels ask for credit card details to ensure that guests are able to pay for their stay.

Is Agoda really free cancellation? ›

Agoda.com doesn't charge processing fees on cancellations.

How do you know if a travel agent is scamming you? ›

IATA-accredited agencies have a unique code, which is the best way to verify their legitimacy. Agencies will provide their IATA code if asked. And you can verify whether they are valid through this code checking tool.

What happens if you get scammed on a website? ›

Contact your bank immediately to let them know what's happened and ask if you can get a refund. Most banks should reimburse you if you've transferred money to someone because of a scam.

Is Agoda safe for credit card? ›

Agoda uses encryption technology to protect your personal and financial information so you can rest assured that your credit card details and other information are safe. Additionally, the platform offers 24/7 customer support, so you can get help with any questions or concerns you may have.

What's the difference between booking com and Agoda? ›

Agoda mainly focuses on hotels and resorts, while Booking.com offers a wider range of accommodations including apartments, hostels, guesthouses, and unique accommodations. As a result, you may find properties listed on Airbnb also available on Booking.com, but not on Agoda.

How do I get my payout from Agoda? ›

Agoda typically releases your payout automatically about 1-3 days after the guest has checked out. The bank account status must be approved and payment condition must be set to autopay. If this is your first reservation, we may hold your payouts for 30 days after your first guest's departure.

Should I give my credit card details to hotel? ›

No, it is not safe for a hotel to ask for credit card details over email. Email is an insecure form of communication and can be easily intercepted by malicious third parties. It's best to provide this information in person or over the phone with someone from the hotel directly.

Is it safe to give the credit card number on booking com? ›

We'll validate credit cards whenever guests book with your flexible, no prepayment policies. To ensure privacy and data protection, we securely store guests' credit card details so you don't have to handle sensitive data and payment information. When guests check into your property, they'll pay you directly.

Why do hotels scan your credit card? ›

To charge for potential damages or theft: The card which hotels keep on file is used in case the room has any damage or missing items. Usually that's found after checkout, so charges could post to the card that was used for the reservation or checking in.

How do I avoid reservation cancellation fees? ›

Simply move the date of your booking to a later date (which can usually be done free of charge), then cancel it - which often means you are within the free cancellation period and won't have to pay cancellation fees.

What are Agoda fees? ›

What are the commission rates for Agoda? Agoda sets a commission rate based on your property location (city and country), and this is usually about 15%.

Do you get your money back if you cancel a hotel reservation? ›

Experts say most places will offer you a refund if you have a reasonable excuse. If you are stuck with a nonrefundable room, try changing the date of your reservation. Some hotels will let you move the date of your stay if you ask.

Can a scammer be tracked? ›

IP tracing

An IP address can be used to trace the location of the scammer if the IP address is not hidden using a VPN or other means. There are a variety of ways to obtain someone's IP address.

What to do if you know the scammer? ›

Tell them you paid a scammer and ask them to refund your money. If you think it's a scam, report it to the FTC at ReportFraud.ftc.gov. Notify the social networking site or app where you met the scammer, too.

Is it normal to pay a travel agent? ›

The cost of using a travel agent is generally marginal, and often, they won't charge you at all. Much of their money comes from commissions the hotels and wholesalers pay them. Before you decide to book with a travel agent, inquire whether or not they charge fees.

Who gets scammed online the most? ›

Younger adults reported losses to online shopping fraud – which often started with an ad on social media – far more often than any other fraud type, and most said they simply did not get the items they ordered. Younger adults were over four times more likely than older adults to report a loss on an investment scam.

Can you get your money back if you get scammed? ›

Contact the company or bank that issued the credit card or debit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back.

What to do if I gave my SSN to a scammer? ›

You can contact the OIG's fraud hotline at 1-800-269-0271 or submit a report online at oig.ssa.gov.

Is it better to book directly with the hotel? ›

Reality is, hotels tend to offer the best rate when guests book directly with them. At the same time, hotels are very clear about their prices in order to avoid any misunderstandings that might affect the guests' experience. Because of this, when you book directly with a hotel, prices are final and free of hidden fees.

Which website is best to book hotels? ›

The 17 Best Websites for Booking Hotels at the Cheapest Prices [2023]
  • The Hotel's Own Website.
  • Kayak.
  • Expedia.
  • Priceline.
  • Momondo.
  • Booking.com.
  • Hotels.com.
  • Orbitz.
5 days ago

Is Agoda part of Expedia? ›

It may surprise you to know that the online travel industry is dominated by two companies: Expedia and Booking Holdings. Expedia owns Orbitz, Travelocity, Hotwire, eBookers and CheapTickets, while Booking Holdings comprises Booking.com, Priceline, Agoda, Kayak, Cheapflights, Rentalcars, Momondo and OpenTable.

Can I use Agoda to book a hotel? ›

Agoda now lists over 90,000 hotels throughout Asia and worldwide. Simply select your destination of choice from the menu and you'll see a selection of hotels that can be sorted by 'most popular,' name, star rating or location. You can also use our Hotel Search function to find your favorite hotel.

Is there a downside to using booking com? ›

However, there are also some cons to using Booking.com. One issue is that refunds can be delayed. If you need to cancel a booking or make changes to your reservation, it may take some time to process your request and receive a refund.

Why is it cheaper to book in booking com? ›

Hotels are cheaper on booking.com because they offer a wide variety of discounts and deals that you won't find anywhere else. They also have access to exclusive rates from hotels around the world, so you can get great savings when booking your stay.

Do you have to put down deposits on Agoda? ›

Agoda does not handle or mediate security deposits, but you can still set a deposit policy of your own. You'll need to clearly state your policy and deposit amount in your property description as well as house rules to avoid any confusion.

How do I get payouts from booking? ›

Log in to the Extranet. Click Finance, then Bank details. Under Receiving payouts from Booking.com, click Add bank details or Edit bank details. Enter your new bank details.

Why am i not able to make payment on Agoda? ›

Common reasons for a failed payment include:

If you don't have sufficient funds or credit in your account, you can transfer funds or pay with a different card. If your bank insists the payment failed because of Agoda, contact Agoda directly.

Can I check into a hotel if I don't have a credit card? ›

Some major hotel brands will accept a debit card for reservations, and some will accept alternate forms of payment like personal checks or wire transfers. But in general, most major hotel brands require either a credit or debit card in order to make a reservation.

Do hotels run your credit card at check in? ›

Hotels may charge your credit card when you make a reservation, when you check in, or when you check out, depending on how and where you book the reservation. There's a lot of variation in the way hotels handle credit card charges, even within a single hotel brand or third-party booking website.

Should you use a debit card for a hotel? ›

Don't use a debit card—but if you must, make sure you have enough money in your bank account. Using a debit card for a hotel room isn't wise for several reasons. The biggest one is that many of us don't have enough money in our accounts to cover room rates, taxes, and the temporary deposit for incidentals.

Is it safe to give CVV to Agoda? ›

Payment Safety (Card Details, Personal Information)

Nobody wants to worry about the security of their credit card details during an online transaction. Luckily, you don't need to worry about this on Agoda.com.

What is the safest way to give the credit card number? ›

Phone Call. Instead of sending your credit card info by email and leaving a paper trail, it's safer to call the recipient. Then, the recipient can enter your credit card info directly into a payment processor without needing to jot it down.

Is it safe to give my card number and CVV? ›

This code is necessary to complete many online transactions and should be kept private to protect the card from unauthorized use or fraud. The CVV number is embossed on the card and should not be shared with anyone. The CVV number is different from the debit card PIN and is printed on the backside of the card.

How do I protect my credit card from being scanned? ›

Preventing Credit Card Scanning
  1. Buy a card sleeve or RFID wallet that blocks RFID transmissions.
  2. Stack your cards together to mitigate some of the scanner's ability to read information.
  3. Leave your cards at home and only use cash in public places.

Is it safe to use a banking app from a hotel? ›

Here are some of the most common risks when you use hotel Wi-Fi: Identity theft. Hackers can snoop on your online activity and collect enough information to steal your identity. Bank account theft. Cybercriminals can intercept your banking details (account numbers, password, etc.)

What happens when a hotel scans your ID? ›

Home address, credit card information, and other personal info are very serious and must be protected. ID scanning gives an accurate account of all guests checked in to their hotel room. This means you know who should be in their room and you will know when they check out. ID scanning can also save information.

What are the common reasons of cancellation of booking? ›

Examples of cancel reasons include:
  • Event No Longer Happening.
  • Room Requirements Changed.
  • Found More Affordable Venue.
  • Lost Funding.

Why should I pay cancellation fee? ›

As a general rule, consumers are permitted to cancel a service if there is a problem, such as if the service is not delivered as promised. A cancellation fee also serves as a means of protecting businesses. Clients who cancel services without following your terms and conditions are charged a cancellation fee.

Can I refuse to pay a cancellation fee? ›

No, you cannot be arrested for not paying a hotel cancellation fee. However, depending on the terms of your reservation and the policies of the hotel in question, they may take legal action against you to recover any unpaid fees.

What are the benefits of booking with Agoda? ›

The Agoda platform makes discounted rates available at millions of hotels and private homes around the globe, ranging from budget options to five-star luxury stays. You can also book discounted flights, rental cars, and hotel and resort packages at Agoda website and on the Agoda app.

Does Agoda take credit or debit card? ›

AGODA only accepts credit card (Visa, Master Card, AMEX, JCB and Carte Bleue) and PayPal.

What is the point of Agoda? ›

Our mission is to empower everyone to be a traveler by offering affordable deals on hotels, flights, activities, and more, with an Agoda booking experience that is hassle-free from start to finish.

What happens if I cancel a non refundable hotel? ›

Understanding 'nonrefundable'

Depending on the ticket type, often, 'nonrefundable' simply means: The airline will not give you all of your money back if you cancel (true for most basic economy tickets). The airline will not refund your ticket value as cash (it will be remitted as a voucher instead).

What is a non refundable reservation fee? ›

With a Non-Refundable Rate, guests pay the full price if they cancel, make changes, or no-show. Adding a Non-Refundable Rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.

Does Agoda charge credit card immediately? ›

Without disclosing the card's information to the host, Agoda immediately charges the guest's credit card. Agoda serves as a middleman between the visitor and the host through the agency model.

Can you track online scammer? ›

An IP address can be used to trace the location of the scammer if the IP address is not hidden using a VPN or other means. There are a variety of ways to obtain someone's IP address.

How do I get my money from Agoda? ›

Agoda typically releases your payout automatically about 1-3 days after the guest has checked out. The bank account status must be approved and payment condition must be set to autopay. If this is your first reservation, we may hold your payouts for 30 days after your first guest's departure.

How does Agoda payment work? ›

Agoda lets you pay in 2 ways - online or in-person. For online payments, you can pay with a debit card, credit card or PayPal. Agoda accepts five payment processing networks: Visa, MasterCard, American Express, JCB and Carte Bleue.

What happens if you click on a scammer link? ›

Clicking a phishing link in a spam text message can open your phone to security threats. If you don't enter any information or accept any downloads, your data may be safe. On the other hand, it's possible that suspicious files and malware were downloaded to your device through that malicious link.

How do you check if the number is scammer? ›

How to recognise a scam call
  1. The caller tries to get you to reveal sensitive information. ...
  2. The caller tries to frighten you with threats or bad news. ...
  3. You are told to transfer money immediately for an urgent pending payment. ...
  4. They claim to call from reputable companies, but the number looks suspicious.

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